Advice for video consultations:


  • Planning
    • Check patient has necessary technology
    • Check they have instructions for joining the meeting and necessary link
  • Before the consultation
    • Check your surroundings
    • Test technology
    • Ensure access to records
  • During the consultation
    • Check you can be seen and heard – lighting,  background noise
    • Help the patient improve video if necessary
    • Introductions of all participants
    • Eye contact – explain issues with this
    • Inform that consultation not recorded
    • Contingency plan
    • Verbal consent to continue
  • At the End of the Consult
    • As with telephone
    • Clarify follow up and which consultation  mode


Adapted from Digital Health and Care Scotland