Top Tips for Video Consultations

Advice for video consultations:

• Planning
  • Check patient has necessary technology
  • Check they have instructions for joining the meeting and necessary link
• Before the consultation
  • Check your surroundings
  • Test technology
  • Ensure access to records
• During the consultation
  • Check you can be seen and heard – lighting,  background noise
  • Help the patient improve video if necessary
  • Introductions of all participants
  • Eye contact – explain issues with this
  • Inform that consultation not recorded
  • Contingency plan
  • Verbal consent to continue
• At the End of the Consult
  • As with telephone
  • Clarify follow up and which consultation  mode

Adapted from Digital Health and Care Scotland